1. Introduction

At NeuralAI, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

2.1 Personal Data

We may collect personal identification information from users in a variety of ways, including, but not limited to, when users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate:

Name
Email address
Mailing address
Phone number
Credit card information
Other information

2.2 Non-Personal Data

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users' means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

2.3 Analytics Data

We use PostHog, a privacy-first analytics platform, to collect information about how you interact with our website. This helps us understand user behavior and improve our services. With your consent, PostHog may collect the following information:

Pages visited and time spent on each page
Features and elements you interact with
Your navigation path through the website
Technical information like browser type, device type, and screen size
Anonymized usage patterns to identify popular features

This information is collected only with your explicit consent through our cookie consent banner. You can change your analytics preferences at any time by clicking on "Cookie Settings" in the footer of our website.

3. How We Use Your Information

We may use the information we collect from you in the following ways:

To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
To improve our website in order to better serve you.
To allow us to better service you in responding to your customer service requests.
To administer a contest, promotion, survey or other site feature.
To quickly process your transactions.
To send periodic emails regarding your order or other products and services.
To follow up with them after correspondence (live chat, email or phone inquiries).

4. Data Protection

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

5. Data Retention

We will maintain your information for as long as needed to provide you services. If you wish to request that we no longer use your information to provide you services contact us at privacy@goneural.ai. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

6. Sharing Your Personal Information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

6.1 Third-Party Service Providers

We may employ third-party companies and individuals to facilitate our website or services ("Service Providers"), to provide services on our behalf, or to assist us in analyzing how our services are used. These third parties include:

PostHog - For website analytics and usage patterns (only with your consent)
Google Analytics - For website traffic analysis (only with your consent)

These Service Providers have access to your information only to perform specific tasks on our behalf and are obligated not to disclose or use your information for any other purpose. All Service Providers are bound by appropriate data processing agreements that ensure they process your data only according to our instructions and in compliance with applicable privacy laws.

7. Third-Party Websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

8. Changes to This Privacy Policy

NeuralAI has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site and revise the updated date at the top of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

9. Your Rights

Depending on your location, you may have certain rights regarding your personal information, such as:

Access to your personal information
Correction of inaccurate or incomplete information
Deletion of your personal information
Restriction or objection to processing
Data portability
Withdrawal of consent

To exercise any of these rights, please contact us at admin@goneural.ai.

10. International Data Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including personal data, to the United States and process it there.

11. Contact Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

NeuralAI (Primed Labs Ltd)
RAK DAO, United Arab Emirates
admin@goneural.ai